No immediate suspension of Ryanair’s so-called “verification” process but the fight goes on
Kiwi.com continues working for the best interests of its customers
October 3, 2023 – Following the Commercial Court of Madrid’s decision this week, Kiwi.com continues to be engaged and committed against Ryanair’s new verification process (implemented only against indirect customers), as is also the case with a growing list of consumer organizations and authorities from across Europe, including the Italian Antitrust Authority. This new verification process, which is an excessive and invasive collection of personal information, followed by charging consumers fees at the airport, sometimes more than the flight cost itself, goes against everything we stand for.
While it is disappointing that there will not be an immediate suspension of this so-called “verification,” we trust that the final decision will remove Ryanair’s new verification process and restore our customers’ position of having freedom of choice, which this unilateral action is seeking to erode. At Kiwi.com we will continue working for the best interests of our customers.
– Ends –
Clarification of the court decision:
- Kiwi.com asked the court to urgently suspend Ryanair’s so-called verification process in the period from now to when the case is heard
- The court decision on this preliminary request did not look at the validity of the verification process, only the request to urgently suspend the so-called verification process in the interim period
Kiwi.com is a leading global travel tech company headquartered in the Czech Republic, employing over 1,200 people worldwide. Kiwi.com’s innovative algorithm enables users to find better route options and prices other search engines can’t see, performing billions of price checks per day across 95% of global flight content. 100 million searches are carried out every day on Kiwi.com’s website and partner channels. On average over 70,000 seats are sold daily.