Kiwi.com: Over €14 Million in Instant Credit Refunds for Disrupted Customers in Q1 2026
Prague, Czech Republic – Leading travel technology company and online travel agency, Kiwi.com monitors flight disruption patterns to support travellers faster when their plans are affected and released the latest findings in its Flight Disruptions Report for Q1 2026.
Kiwi.com proved its unmatched commitment to customer peace of mind when global events caused massive flight disruption during the first quarter of 2026, resulting in a two-fold increase in the number of disrupted bookings compared to the same period in 2025. While unforeseen factors, such as Middle East airspace closures and geopolitical tensions, accounted for over 77% of all affected journeys, Kiwi.com’s industry leading Guarantee and disruption protection immediately stepped up to save travelers.
Kiwi.com demonstrated its proactive care by paying out a colossal €14.05 million in immediate credits and refunds to affected customers. This rapid assistance ensured travelers could swiftly rebook and successfully reach their destinations. During the peak period of cancellations in March, which was dominated by the Middle East conflict, Kiwi.com provided over €9.17 million which is more than double the total payout of the entire previous quarter.
The results speak for themselves: Kiwi.com is great at looking after its customers when airline cancellations and disruptions hit. Customer feedback highlights the effectiveness of this support:
Peter from the UK found a “timely and good value” solution with Kiwi.com to get home from Tokyo when his original flights were affected by the conflict in Iran.
Jan from Slovakia reported that after flights were canceled due to the situation in the Middle East, “Everything went absolutely smoothly,” and thanked Kiwi.com for “getting us home safely”.
Kiwi.com’s actions in Q1 2026 are a clear measure of its dedication to providing peace of mind when booking and traveling.
For more details on flight disruptions in Q1 2026, visit the Kiwi.com Flight Disruptions Report.
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About Kiwi.com
Kiwi.com is a leading travel technology company and online travel agency that helps travelers find the best flight deals across millions of routes. Kiwi.com offers a unique combination of low fares and peace of mind through the Kiwi.com Guarantee, providing support and protection when travel plans change.