Seville, Spain – Kiwi.com has been recognized as a finalist at the Tourism Innovation Awards 2026, held during the Tourism Innovation Summit (TIS 2026) in Seville. The travel technology company was honored in the Next-Gen Customer Experience category for its innovative project “Bringing peace of mind to air travel.”
The Tourism Innovation Awards celebrate pioneering initiatives that transform the global travel industry through digital innovation and customer-centric technology. Out of more than 221 international submissions, Kiwi.com’s entry stood out for its approach to managing flight disruptions. By offering travelers instant refund credits and swift, flexible rebooking options with scalable AI-led customer support during flight delays or cancellations, the system significantly reduces stress and friction during travel disruptions.
The award ceremony took place at the historic Hotel Alfonso XIII in Seville, where Dalibor Glaich, VP of Engineering at Kiwi.com, took to the stage to collect the finalist award. The category award was presented to Radisson Hotel Group, with Kiwi.com and Journeytok recognized as the top finalists.
Dalibor Glaich, VP of Engineering at Kiwi.com, commented: “Being recognized on a global stage alongside leading travel innovators is a great milestone for our customer-centric approach. Our mission is to bring peace of mind to travelers and eliminate anxieties associated with air travel. Combining intelligent automation with reliable customer care allows us to turn high-stress travel moments into smooth, supported journeys.”
Earlier in the day at TIS 2026, an event bringing together over 8,000 travel and technology leaders, Dalibor Glaich also represented Kiwi.com on an executive panel titled “Is AI Improving - or Dehumanising - Customer Support in Travel?” During the discussion, Glaich shared insights on how Kiwi.com balances advanced automation, data-driven algorithms, and human expertise to enhance customer support and maintain traveler trust across global markets.
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About Kiwi.com
Kiwi.com is a leading travel technology company and online travel agency that helps travelers find the best flight deals across millions of routes. Kiwi.com offers a unique combination of low fares and peace of mind through the Kiwi.com Guarantee, providing support and protection when travel plans change.
