Virtual Fare Types to make the customers’ experience easier

BRNO, 23 October 2019 – Kiwi.com, a leading online travel-tech company, announces the launch of Virtual Fare Types on their booking page in order to serve its mission: “Making travel better”, by providing the customers with the best possible traveling experience.

In order to be as transparent as possible and to make its users’ experience better by bringing additional flexibility, the innovative company decided to add three “Virtual Fare Types” on the process of booking. 

On the booking page, customers are now able to choose which Fare Type is better for them — based on their preferences and what to expect from each option. Each option has different conditions for cancellation, rebooking, and level of customer service. 

This gives customers the ability to navigate easily between the various terms and conditions of more than 750 ground and air carriers Kiwi.com combines in its search, by unifying those into one simple booking process.

Kiwi.com’s three Virtual Fare Types

The lowest fare is “Saver Ticket”, which is the cheapest fare and offers the basic service of Customer Support, and the basic rebooking and refund process of the company.

After that, the customer can choose “Standard Ticket”, which is the most popular paid option so far. With this option, the customer has a higher priority for customer service. In the case of rebooking, he just pays the difference. 

The last fare type is “Flexi Ticket”, with which the customer has premium customer service, and in case of rebooking he just pays the difference; in case of cancellations, he gets refunded 90% of the amount of the initial booking.

“We believe that with the introduction of the Virtual Fare Types, Kiwi.com makes an additional step in order to come closer to our vision in becoming the ultimate content provider, with the unification of the Terms & Conditions of all the carriers to one unified layer”, says Michal Šindelář, Vice President of Booking & Self Service at Kiwi.com.

For the company, this change is bringing them one step closer in order to become the ultimate platform aggregating and offering global transportation content to its customers in a straightforward and unified way.   

Since 2017, it is possible to book trains with Kiwi.com. From 2018, buses have also been added to the search — which is incredibly useful for those who are living in areas without airports, or for those who prefer to use ground transportation instead of air carriers.

Customers can already choose the Fare Type they prefer during their booking flow on the Kiwi.com website.

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NOTES FOR EDITORS

ABOUT KIWI.COM

Founded by Oliver Dlouhý and Jozef Képesi in 2012, Kiwi.com is an online search engine allowing users to combine transportation from non-cooperating carriers. It is powered by its proprietary algorithm (Virtual Interlining) that allows users to combine flights and ground transportation from over 750 carriers, including many that do not normally cooperate, accompanied by industry-leading Kiwi.com Guarantee. Today, the company sees more than 100 million searches every day and employs over 2,900 people worldwide. Kiwi.com ranked seventh in the 2017 Deloitte Technology Fast 500 EMEA list, becoming the highest-ever rated Czech company. Following the previous success, Kiwi.com ranked fifth in the very same program in 2018.